Poor and shady service from Standard Bank Blue Bean Card Division!

Good morning

I have been struggling to get someone at the Standard Bank BlueBean Card division to answer my queries - i see that they read the emails, but ignore all enquiries in this regard - what are they hiding??????

My pensioner mom asked me to enquire on her behalf as she is very bad with technology and does not speak English very well.

She had a Blue Bean Std Bank Edgars Credit card years and years ago. Pays R300 monthly via debit order and urgently wants to know what the outstanding balance is.

She receives absolutely NO CORRESPONDENCE from Standard Bank regarding this account and is not in pocession of a card anymore.

Why are they ignoring my emails? Could this be that this account has been paid in full and they are still deducting the monthly installment? Fishy to say the least!!!