Poor and Pathetic service with no updates from Pension Backed Lending Dept

I've submitted an application on the 22nd of Feb 2020 for a Pension Backed Housing Loan which was for a deposit as well as the costs (Bond and Transfer) of the property. There was an issue with the application on the 26th of Feb but was resolved immediately from my side by the 27th of Feb. Again something was raised on the 3rd of March 2020 which I responded to immediately and has sent about 15 emails since without any response or updates from a specific Pension Backed Lending / Loan Originator / Team Leader which I don't want to mention. I really need help as I might lose this property if the deposited is not shown as guaranteed by the end of this week. Its been two and a half weeks and I'm yet to sign the credit agreement. Please Please can someone call / contact me as the service I've been receiving has been very poor and pathetic. Awaiting patiently on your response.