Poor and outdated processes

I app**** for a further home loan on 7 January 2015 and 6 weeks later I am still waiting for an assessor to come and view the property.<br> <br> I app**** at the branch and was informed by the consultant that all relevant documents were completed there. A few days later I get an sms saying that additional documentation was required. In addition to an I&E form which was not filled in at the branch, they needed another more legible copy of the house plan. I was then informed that the .pdf version I had was too big to mail to them. They have a size limit of 2MB and my copy was 2.8MB. This in today's technological age is quite small. So, after mailing these documents a few times and the call centre operators confirming the receipt of the docs, the system did not reflect them. This was then blamed on the people in their 'back office'. Then I get accosted for an Offer to Purchase so they can verify they have the correct property. And I informed them that I app**** for a further loan on my existing property. Unfortunately that did not give them the hint to check the plan or my account for the erf number.<br> That resolved, they sent it to the evaluations dept last Wednesday and still no assessor.....