Poor and *********** service

Poor Service from Standard Bank Credit Card devision. On the 6.5.2019 Standard Bank were asked to reverse a transaction from Budget to a Straight transaction . On the 13.5.2019 we phoned and were told it had been reversed on the 9.5.2019 by Thembakzi but at the end of the month statement the budget was reinstated Yesterday spent 30 minutes on the phone to RAAKEPILE ( Supervisors ) to try and resolve the problem but was cut off. Not receiving a returned call we phoned again speaking to Gogoluka who told me she was not available, she would send her a e-mail to call me back. A day later no call from the *********** staff and Supervisor from Standard Bank Card division.