Poor and Frustrating service

I went to the Standard bank Menlyn mall two weeks ago, with my daughter who wanted to close an account. She was told that she will get a response the following wee Tues. They were going to call her. They never called her up to today. She decided to go there and they told her that they have not received feedback. all they can do is follow up. They told her that she should come back after 2 days. She went on to ask to speak to the manager and she was told by Sally that she cannot speak to the manager.

Im my opinion they should have given kept her updated and not give her a run around. This is very poor service, coming from a bank i held in regards.