OM
Orkney M
1 reviews | Active since Nov 2020
11 Jun 2024, 15:04
Poor and disappointing service
I have contacting Standard since January 2024 to resolve Homeloan Interest charge matter with no luck. I sent over 20 complaint emails and numerous telephone calls and still awaiting response. Very disappointed client
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
11 Jun 2024, 15:10Dear Orkney
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jun 2024, 15:10
Official
Dear Orkney
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
11 Jun 2024, 16:00Dear Orkney
Thank you for taking our call.
Please be advised that we have sent you an email as discussed.
Kindly respond to the email for further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please be advised that we have sent you an email as discussed.
Kindly respond to the email for further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jun 2024, 16:00
Official
Dear Orkney
Thank you for taking our call.
Please be advised that we have sent you an email as discussed.
Kindly respond to the email for further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please be advised that we have sent you an email as discussed.
Kindly respond to the email for further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
OM
Orkney M's updateReviewer Update
20 Jun 2024, 15:50Thank you Standard Bank team for resolving my query, professionally. Special thanks to Thabisile Nxumalo. I am a very happy Standard Bank client again!!!
OM
Orkney M's update20 Jun 2024, 15:50
Reviewer Update
Thank you Standard Bank team for resolving my query, professionally. Special thanks to Thabisile Nxumalo. I am a very happy Standard Bank client again!!!
Standard Bank's replyOfficial
20 Jun 2024, 16:33Good day Orkney
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply20 Jun 2024, 16:33
Official
Good day Orkney
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***