Poor and bad customer service

I lodged a claim on the 5th August of a leak from my kitchen and reported to them its invisible they promise to send a plumber which went but never updated me as to findings. I called and was inforned they wont fix its above coverd amount. So they will pay cash Tilldate no payment evrytime i call and follow up i get somonmen promising to investigate and come back to me.It is ridiculous to see this companies treat poeple like this when it comes to paying a claim and you paying the monthly insurance. I will never recommend anyone to take insurance with you.