Poor Advise that ended up costing more rather than saving money

Customer of Standard Bank for 2 decades:

Downgraded my Prestige account on the 24th August 2023 to a MyMo account as I didn't want to pay extra banking fees. The consultant at your Three Rivers branch went ahead and advised that I would be able to keep my existing prestige credit card and didn't mention there would be fees for this? Why not UNDERSTAND that the client wants to pay less fees and end up not advising that these fees would substantially add up? Why not provide a MyMo Gold credit card? I have been billed two extra fees of R40 for a service fee and R46 for a Card fee. From paying R220 for a prestige account and then selling the MyMo as starting at R5.90 to having now paid almost R86 more for a card that could have easily been advised by the consultant to downgrade rather than keep. I feel that he didn't advise correctly or wasn't fully clued up on fees and how to assist the client. I have decided to close the account and want the above two fees removed!!! Please assist