Poor Admin and Horrible Customer Service!

Last month my credit card was over the limit and my debit card was debited with 3524.72. There were not enough funds for the payment as my mobile app reflected that the minimum due was 660. The money was returned and I made a physical payment of 3081 on the 15 June. Being heavily pregnant this was the only time that I could get to the bank physically as I thought I needed to sort it out at the bank. Having cleared my card and being within my limit I did not expect 3542.72 to deducted from my bank account his month again. My minimum due reflected 673. Not expecting this big debit order, my subsequent debit orders have bounced. <br> <br> I called credit card division and spoke to kholosa at 9:49 3 July 2015. She informed me that the debit order was set on the 4 June and because I paid on the 15 June, it was not cancelled. I wanted to know why I was not informed about this? No email communication, no SMS? Standard bank is so eager to SMS you for everything marketing related but to now inform clients about vital information is shocking. Why wasn't I told when I spoke to the person regarding my payment. All he wanted was the money transferred but had no common sense to tell me a debit order is