Hellopeter
Share Your Experience
AT
Asanda T

1 reviews | Active since Oct 2023

26 Oct 2023, 16:00

Pooooooooooooooooor customer service.

I was given a replacement card in July end. To my surprise , today the business account was closed in June. How the hell was the card issued with all the details for a long closed account. This is gross incompetence and poor service at its best.

Was on a call with a Agent 25th but this was not mentioned 😴😴😴😴

0
Replies (5)
Standard Bank
Standard Bank's reply26 Oct 2023, 16:12
Official
 Dear Asanda

 This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards,
Standard Bank Hello Peter Team 
*** 
AT
Asanda T's update26 Oct 2023, 16:23
Reviewer Update
If this is not resolved tomorrow am closing all my accounts including that prestige account, and taking my businesses elsewhere. I can not live like this. Having to stand in long queues on your branch to taking whole 2 days for a resolution of a query
Standard Bank
Standard Bank's reply26 Oct 2023, 16:34
Official
Dear Asanda

Rest assured our team is working around the clock to resolve this matter for you.

Please be on the look out for further feedback.

Kindest regards,
Standard Bank Hello Peter Team 
*** 


Standard Bank
Standard Bank's reply27 Oct 2023, 09:43
Official
Dear Asanda

Our team tried calling you just now to no avail.

Please  confirm a convenient time we may contact you.

Looking forward to your response.

 Kindest regards,
Standard Bank Hello Peter Team 
*** 






Standard Bank
Standard Bank's reply27 Oct 2023, 10:59
Official
Hello Asanda

We will advise our team to reach out. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team***