Pool pump replacement as per insurance schedule

Standard Bank Insurance must be the worst insurance company around. I had a pool pump blow and as it is covered by my insurance I submitted a claim 2 weeks ago. I indicated the importance of a speedy response given the nature of the pool turning green. After several phone calls, complaint lodging and contacting my private banker somebody phoned me for a quote. This was the last I heard. It has been 2 weeks now. I eventually had to replace the pump due to the contamination of the water. Your service is utterly shocking, as I experienced with the last claim as well. As a private banker I would have expected this resolved even quicker than should be the norm.