Poo Service and Delayed response from Homeloan dev

My home loan has been paid off few months back, so i am in credit with Standard Bank, it has taken over 10 emails and at least 4 diff calls to call center that takes ages to get trough to right department.<br> <br> On request of the money being refunded everyone keep bouncing the issue to another person making it very frustrating. Finally i speak with Sasha-Lee who has some sort of an idea of the way to process this but once the phone call is over and first email send her responses curve down. <br> <br> Been sending emails back and forward to get refund made but the information given back is very vague and asking for further help just gets me ignored and frustrated - i have supported this bank i have business account with them and after this i am going to reconsider future dealings <br> <br> refund back my credit ASAP and stop dr orders