Policy suspended even after paying

<p>My policy was put on hold because 1 premium was not paid. I arranged for a special debit order and it went off as agreed on 28-Nov-2016. On 02-Dec-2016 my car went in for a service only to be told that my policy has been suspended.</p> <p> </p> <p>I called the call centre from 3pm and was constantly told that the administrators had left for the day and only they can unsuspend my policy. I had to go through 4 call centre agents and begged them to each call me back after they had tried to locate a manger that can assist me but none of them bothered to call me back as promised. The other agent by the name og Lunga or something made me hold for 30 min and I gave up.</p> <p> </p> <p>I called again and the agent said there is no Lunga and she also put me on hold to locate a manager that could assist me, I held until i gave up. I was told i will only get assistance on Monday 12-Dec-2016.</p> <p> </p> <p>I have to drive my car that is due for service and violate my warranty. This is really sad that Standard Bank is flexing its muscle like this. I am appauled by this service</p>