POLICY cancelled without communication

Please advise as your terms and conditions below it confirms that I have to give a written notice as well as 30 days notice that I would like to cancel my contract for the past 3 months my account was not debited and I had sufficient funds Never Lapse We will collect the premiums from your bank account by debit order. The premium is payable monthly in advance. If there are insufficient funds in the account, we may track your account using a PASA approved system and re-send the instruction for payment as soon as sufficient funds are available in the account. We may also collect a partial premium if they have not been able to collect a full premium

I requested a call back from your call center just to find out that my account has lapse after paying it for so long since 2014 with no skipped payment no communication ,no sms that payment has been received ,no call for arrangement with the pandemic we were faced with was there no stragedy worked our for customers that cant afford and have skipped payments

I wants my policy reinstated ASAP as i have been paying it since 2014,since 2014 I have been a loyal customer . as I did not get form of communication that my policy will be cancelled.

I dont even get statements for the policy on a yearly basis