Policy

Good day,

I trust you are well.

I am writing to formally request the immediate cancellation of my funeral cover policy and the associated debit order, as I can no longer afford the payments.

I have previously requested cancellation, however, the debit order is still being processed. Kindly treat this matter as urgent and confirm in writing that:

* The policy has been cancelled, and * No further debit orders will be deducted from my account.

Please also advise on the process for refunding any debit orders deducted after my initial cancellation request, if applicable.

If this matter is not resolved promptly, I will have no choice but to escalate it through my bank and relevant authorities.

I appreciate your urgent assistance and look forward to your confirmation.

Account number ***