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mark M

1 reviews | Active since Sept 2016

03 Nov 2018, 09:17

Pointless apologies, empty promises, **** service from Standard Bank again

Day 3 trying to get a Bank Guarantee from Standard Bank. Same old experience despite my posting here 2 days ago: - call center doesn't answer - "high call volumes...blah blah blah" - been holding for 20 mins now - non service, false promises from branch staff - meaningless apologies from Standard Bank on this forum

WHAT DO I HAVE TO DO TO GET SERVICE ??!

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Replies (2)
Standard Bank
Standard Bank's reply05 Nov 2018, 01:48
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply08 Nov 2018, 10:41
Official
Dear  Mark Lazarus 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that matter is being attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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