PMM locked when doing a inter account transfer
<p>Hi.</p> <p> </p> <p>I've been struggling since the beginning of December to do a inter account transfer from my credit card to my cheque account. I phoned the call centre a few times now after they gave me a case number and an sms a week later to say its been resolved. - (Standard Bank: Service request no. ********** 469, has been resolved. You will be contacted with the details. Queries: ********** 000.)</p> <p> </p> <p>However it has still not been resolved. I tried doing a transfer yesterday and today - still giving me the same error. (The inter account transfer transaction is not available at present. Please try again later. The PMM account file may be locked at this time).</p> <p> </p> <p>The people at the eastgate branch even said to me they have never seen this error code. So they did the transfer for me inside the branch. But I can't go inside the branch everytime I need to do a transfer because they charge R40.</p> <p> </p> <p>Please fix this! </p>
Good day Lizelle Pretorius
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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Good day Lizelle Pretorius
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day.
I have responded to the email.
Thank you
Good day.
I have responded to the email.
Thank you
Good day Lizelle Pretorius
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Good day Lizelle Pretorius
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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I was assisted and it is now fixed.
Thank you.
I was assisted and it is now fixed.
Thank you.
Dear Lizelle Pretorius
Thank you once again for your posting.
I refer to our email correspondence with each other and telephonic conversation and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Lizelle Pretorius
Thank you once again for your posting.
I refer to our email correspondence with each other and telephonic conversation and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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