Please write off the account

Good Day

Im disputing an account of Standard Bank I never used, I received a statement from the institution stating dat my balance due by is R11992.00

I don't remember having an account at with the bank at all and on the statement it shows stop orders, overdraft which i have no idea about them

what i recall is there where mobile/field agents who came to our work and said to us we should open accounts, i remember i refused and the consultant said to me i can open the account and think about so long, because if i decide not to use the account it will automatically closed, months and years passed by and only in 2020 i receive a statement stating that i owe the bank R11992.00 how so?

firstly i was told by a well qualified and consultant that I can open the account so long while i think about it and if ever i decide not to take up the account it will automatically close

Secondly what is the stop order for and the overdraft

thirdly why am i only getting the statement now after so many cause i believe if i got it before it accumulated such a big amount i would have stopped? why wait until its R11992 to inform me but if it was 30 rand maybe 100 rands i would have stopped it with immediate effect

fourthly i have never received any communication whatsoever even a mere bank card from the institution.

lastly i went to Loch Logan to enquire about this serious issue and i was just brushed off as if this is my fault and im liable for everything, going there didn't assist me at all and would like this matter to be attended to.

I would humbly ask this matter to be resolved as soon as possible as it is affecting my credit record negatively and I feel de*****ed/misled by the bank because of pushing sales or commision

it also shows the type of pressures the bank is putting on its employees cause it leading them mislead their customers and society at large,

hope to hear from you soonest

I have sent numerous emails to standard with no response yet at the same my credit record is affected