Please Treat As Urgent: SERIOUSLY poor service and lies, damage control to be done on dispute TCF principles. Customer comes first and wants what he was told to be done, how it is not the customers problem, please do what the customer has been told can be

As a Standard Bank titanium account holder, I have had my up's and downs with Standard Bank in which I did not bother taking further due to past experiences of unsatisfactory services.

On 25 March 2020 i think at about 05:35am I contacted Standard Bank. I am not sure of the name of the gentleman I spoke to that morning. I called Standard Bank regarding two debit order disputes the gentleman did security checks etc and tried assisting me, so i told him my reason for the dispute in which he informed me that he is able to see the debit orders but he cannot access it at that time and the agent asked me if I could give them a call back that afternoon, then I asked him are you sure you able to do the aedo debit dispute for me as I have slips showing that the debit orders were only supposed to go off on 15 April 2020 in which it has taken funds from my account much earlier. The agent confirmed with me saying that he understands and he definitely can do the dispute for the aedo debit order I should not worry about it, so i thanked him for his services and informed him I would call back later as agreed, later that afternoon I called the call centre back and spoke to a different consultant and I asked the consultant for the name of the agent I spoke to earlier this morning regarding my query for the debit orders that has been processed earlier then the agreed date and I would like to dispute it because according to the slips I received for setting up the debit orders and when it was set to run shows the date and tracking 3days before 15 April 2020 however it has somehow taken the funds from my account earlier on 24 March 2020 in which I need the funds and the debit orders to be disputed and processed on the correct date 15 April 2020 as I have agreed upon. I was informed by the second call centre agent that if the agent did not transact on my titanium cheque account then they are unable to view anything unless there was something done on my account, however they are able to assist me with disputing the Debit orders, so i said fine please continue and do so, so the agent does security checks etc with me and asked when did the debit orders go off and the amounts of the 2 debit orders, I give them the information and then the agent informs me that they are unable to dispute the debit order because its an aedo debit order and I explained to them that the previous consultant I spoke to confirmed on a recorded line that he can and it definitely can be disputed and then I was told that it cannot by the second consultant I was speaking with and then I was advised that I speak to the company who is debiting the account, so I explained that I tried calling them but there is no answer, I can't get through to the company but I do have the receipts for both authorized debits showing clearly the dates for when the debit orders should be processed on my account and I cannot get through to the company so I was informed by the agent that there is ntn I can or that my bank can do and that I should call the company in which I am left in the dark because there is no answer from the company when I try calling and just left it as a client I'm so disappointed in standard bank that can see when I did the authorization for the debit orders to be processed on a certain date, how is it possible for standard bank to allow a debit order to be processed and take funds out of my account earlier then the date agreed on. We are now in lockdown due TO COVID 19 I did not receive any salary for this month and depended on that funds due to quarantine, I was awaiting funds to come in but everything has been placed on hold due to COVID19 and now there has been extensions etc and I'm stuck in this lock down period with no money at all due to my bank allowing debit orders to be processed earlier then agreed and leaving me stranded and as a prestige banker with standard Bank it is absolutely disgusting and not fair on clients that things get overrided without our permission as the client from our bank, i normally leave stuff and I don't take it further but I have had it, i need those funds because i am awaiting funds that mus be paid to me but due to covide 19 it won't happen anytime soon and I have a family and responsibility in which that money I was gna make use off but my bank allowed a debit order to go off early then stipulated so now as a client I cannot sit back and leave it because I am now under a lot of financial stress, the first agent I spoke to on 25 March 2020 has promised me that the debit orders can be disputed and that he can do it and it can be done, i asked is he sure he confirmed yes he is, so as a client I expect that to be done as I have been told lies when I asked who was the first agent I spoke with and his name i was told if he did not do anything there it doesn't show anything, well the agent did take my id nr and he has gone into my account or profile and has confirmed he can see the debit orders and just to give it some time and call later as for now he can't seem to access it to action my request but I should not worry and call back later it should be done and he had confirmed it can be done so by the agent accessing my profile please know that your system will have a recording of who accessed my profile even if there has been no transactions that they done but just viewing it, there should be comments left and a tracking system to show which STD bank employees have accessed my cheque account profile and then please retrieve the call recording and listen to the call and then as a client a prestige banker with Standard Bank in which I pay bank charges to be **** to when I ask of names of agents who are in my acc I am told it won't show and STD bank does know who accesses anyones accounts or profiles that is a lie and for the poor poor services I get and with the bank chargers I pay, the best would be me taking this titanium bank acc charges and invest it into a savings plan every month than pay a bank that treats its prestige banking clients and talks off how important are we lol wen it's jus a lie to take more money from us all for nothing because capitec saving acc holders are assisted efficiently and accurately and taken care off and made feel special with standard Bank lol we don't even get calls or check ins from our banker as we were told, but dont even bother of that now. As a customer I was told that those debit orders can be disputed by the agent and he confirmed that yes it can as I asked him again the second time and if he has done it and I was told yes it has and it will be done, so please I need this done because that funds is gna be off great help to me now because no one expected COVID19 and please get that recording and just make sure that what I was informed will be done and can be done, I want that to be done because I was told it can and I confirmed with the agent to make sure and was told yes it can but he just can't at the moment but it can be disputed and as a Standard Bank why allow debit orders or companies to debit client accounts on dates earlier then agreed that is wrong because the slip that we received shows the date of when the debit is authorized for. Nevertheless please see to this and treat as urgent and I don't know how where or who, that I am a customer and what I was told, I want it to be done as I was told it could be done or can be done, and the other agent that **** about your systems does not show who accessed our profiles please listen to that call and please as a customer or titanium account holder that is a lie and a downfall for this bank please ensure your staff and call center agents are well equipped and that your quality assurance team should actually fail calls where a customer is **** to, I've worked in a bank before, every single call or transaction or which agent entered any bank account is recorded whether they assisted and transacted on the account or not a spin report can be done and a trace to see who was in my profile because then it means my information is free to view by STD bank employees without any trace if they only viewing my account details or profile details, lol that would be a breach in my personal information being exposed without no record if it had to happen just saying, financial institutions all have records and systems in place, i don't think Standard Bank one of major banks in South Africa would be using a system without tracking every movement in any client's account and will show history of such, so please see to my queries accordingly and I expect positive feedback and ntn less then what I was told or expecting to be done for me please as I don't want to take it to the banking ombudsman, as a client I want standard Bank to do what I was told by the agent that can be done. my contact number is *** please call me and treat as urgent. Regards Deen