BM
Brandon M

1 reviews | Active since Mar 2014

22 Feb 2024, 19:56

Please train your staffs on customer service.

I honestly hate complaining and writing reviews here, reason being it makes me look like a bitter Ex or a nagging wife but honestly am left with not choice because it seems like it only via this platform that are hurts and complain are being listened to.

We placed it a natice of withdrawal on the 20th of this month which was on Tuesday, firstly let the start by saying, the teller lady who goes by the name Esther at Standard Vereeniging is rude and she needs customer service training like honestly. You can't talk to raised your voice at me and wife as if we are your kids, and when I complained, she said that's how she talks 🙄.

We placed a withdrawal noticed on Tuesday and it's Thursday not nothing, but I'm sure if it was a white person who placed this withdrawal noticed, he or she would have been sorted out. There's a business opportunity we are wanna utilize this money into, unfortunately y'all be costing us this clarion opportunity. This i this not good for us a businesses which is trying to grow and for the reputation of your institution.

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Replies (1)
Standard Bank
Standard Bank's reply23 Feb 2024, 06:59
Official
Good Morning Brandon

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team 
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