TM
Thomas M
1 reviews | Active since Jun 2016
03 Jul 2023, 16:02
PLEASE STANDARD BANK EXPLAIN WHY
Extremely poor service From Standard Bank related to ***** case experience. It took the standard bank ***** team over 35 days to receive feedback who couldn't and didn't know how to assist.
Despite numerous follow-ups via email and telephonically to the standard bank, my case is not resolved and I was told that the bank could only pay 50% PLEASE STANDARD BANK EXPLAIN WHY !!!!!!!
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Replies (2)
Standard Bank's replyOfficial
03 Jul 2023, 16:05Dear Thomas Moila
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and escalate the matter for a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and escalate the matter for a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply03 Jul 2023, 16:05
Official
Dear Thomas Moila
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and escalate the matter for a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and escalate the matter for a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
TM
Thomas M's updateReviewer Update
13 Jul 2023, 19:29Standard Bank, it's been two weeks and I haven't heard anything or no updates from you.
This is ridiculous. `The level of service from your ***** team is awful.
This is ridiculous. `The level of service from your ***** team is awful.
TM
Thomas M's update13 Jul 2023, 19:29
Reviewer Update
Standard Bank, it's been two weeks and I haven't heard anything or no updates from you.
This is ridiculous. `The level of service from your ***** team is awful.
This is ridiculous. `The level of service from your ***** team is awful.