GN
Gugulethu N

1 reviews | Active since May 2016

23 Mar 2023, 14:24

Please send the relevant paperwork to get my credit score up to date!

A loan that has been paid up for over 5 years now is still showing as in arrears on my credit report even though I have brought this to the bank's attention years ago. This has been affecting my credit record badly and I have had no luck in my quest to get assistance to resolve this. Can somebody please assist with this

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Replies (2)
Standard Bank
Standard Bank's reply23 Mar 2023, 14:29
Official
Dear Gugu

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply27 Mar 2023, 13:23
Official
Dear Gugu 

We hope you're well. 

We made three attempts to reach you on your mobile and sadly could not get hold of you. 

We have sent an email so that you can reach out to us at your convenience. 

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards 
Standard Bank Social Media Team