Please respond in writing

I am trying to get a written response to the following query. The new website requires that we accept new conditions including this \Note that you will be charged an administration fee for completing Internet banking and telephonic transactions". Previously this did not apply. It appears you cannot get onto the new site unless you accept this condition. I have been told verbally that this will not apply if your package precludes this but there appears to be great resistance to placing this in writing. Could you perhaps confirm as a response on this website so that all customers see that this new condition for the new website will not apply to them. Failure to provide this opens the door for Standard Bank to simply start charging for what was previously free. I trust that this is not your intention here and that you will provide written confirmation of this. """