Please reply!

Hi<br> <br> I sent an email query though on the 3 Feb 2016. I received an auto response on the same day advising that someone would get hold of me within 48 hours. I sent a follow up email on 5 Feb, and another on the 17 Feb, both attaching a copy of the original query...<br> <br> It's a query relating to the ATM charges for a Standard Bank withdrawal.<br> <br> Please do not phone me. Please find the correspondence and email me a reply. <br> <br>