NL
Nicole L

1 reviews | Active since Aug 2015

13 Aug 2015, 10:12

Please Refund My Money!!!!

In Novemnber 2011 a garnishee was set on my salary for a unpaid blue credit card ***.The garnishee remained in place until the full debt including the taxed attorney client costs were recovered.<br> Then on the 25th July 2015 at approximately 10.15 am I received an sms saying R3743.00 had been transferred from my account. Upon phoning standard bank they confirmed it was for a blue credit card which reflects closed on their systems and I need to phone the Specialised Collections Centre.I immediately did so and spoke to Lebohang .He assured me that once I sent through a copy of the garnishee I would be refunded within 3 working days.I did so and not only did money not get refunded I also received no response or feedback.I once again called Lebohang who now said that I need to send through my payslips proving the garnishee was being deducted and I was once again assured my money would be refunded in 3 working days. I did so and to date have received neither my money back or feedback from Standard Bank.<br> This account was paid and all the proof was emailed through. I am disgusted in the service from Standard Bank.I have now engaged in attorneys as this account was paid!

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Replies (1)
Standard Bank
Standard Bank's reply15 Aug 2015, 14:25
Official
Hello nicoledarrin,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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