PLEASE REFUND MY MONEY!!

On 22/06/2015 I did an ATM deposit into my account. The money got jammed and I subsequently reported this to the branch. I went into the branch and they advised that my query should be resolved in 6 working days. I then went to the branch again and got a request number *** which would be due on 01/07/2015. A lady named Lerato assured me that my funds would be in my account on 01/07 without a doubt. Again, the funds did not appear and I went back to the bank on 05/07 to enquire. The branch manager advised that Lerato gave me incorrect info and they would get back to me by 12pm today 06/07<br> Please tell me WHY it is taking so long to refund my money. This is due to YOUR ATM not working correctly. You have footage I'm sure to verify the deposit and I am depositing into my OWN account!! Why do I have to call and go to the bank all the time, no decency to even contact me as a customer to let me know what is happening!! All you need to do is credit my account, I find it pathetic that I have to suffer because YOUR ATM's are faulty. This is NOT customer service.<br> I demand that you please put the money into my account by 12pm today. I need my MONEY!!! I need a manager to call me ASAP!<br>