Please refund me

I am grateful for Standard Bank. Overall they are a good bank and they have been very patient and considerate to me through a difficult financial time.<br> I do my best to insure that I make payments when payments are due. I am having a bad experience with the Home Loan department. Sometimes my debit order fails to go off if the debit order date falls on a weekend and I then have to make manual payments. This happens often. What is not acceptable is that even after I make a manual payment that the bank then still deducts my Home Loan. My bond failed to go of on Saturday the 25th October so I transferred my bond repayment to the HL account on the 26th of October. Only to have a debit order for my HL debit order go off on the 05th of Nov which I never agreed on.<br> I sent an email to the HL department on the 05th of Nov and asked to be refunded for this error. And for the debit order to be cancelled because I cannot afford for money to be randomly deducted from my account. I was told that my request would be attended to within 4-5 working days.<br> I was sent an email by Standard Bank on the 09th Nov to confirm that the debit order was cancelled. I need my money to be refunded immediately.