PLEASE JUST CLOSE MY BUSINESS ACCOUNT ***!!!!!!!

My father Mr du Randt has been trying to close his business account (***) for a while now. We have sent messages via the website (please call back) – no one even bothered to reply. He then spoke to *** on 29 April who advised that we should send a mail and she will action. I had to eventually follow up 3 times before she advised she does not have the mandate but had sent this on to the right department. Today I received a mail from *** that Mr dur Randt should go into the nearest Standard Bank. How absurd! Not only are we on lockdown level 4 but Mr du Randt is a pensioner. And why oh why should he have to go into a branch to close an account. We are in an age of technology where this is just ridiculous. Please can this account be closed. Mr du Randt can be contacted on *** or I can send the necessary confirmation to you. Wondering how you can improve your NPS – make your clients happy. It's as easy as that.