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maponya.ms maponya.ms

1 reviews | Active since May 2017

05 Nov 2018, 16:45

Please i need my hard earned back in my account

I have 4 different accounts with Standard bank, I was trying to move money from my flexi advantage account but to my surprise the balance from my flexi adv acc was remaining the same, I tried the process 3 times only to find that my other bank account was increasing while the other account I was moving money from the balance remained the same. As a good citizen plus I don't want to eat money that doesn't belong to me I reported the matter to standard bank, they immediately froze all my accounts and next thing all the money in my accounts even the money that belonged to me its over three months and my money is still not returned to my account, when I call the call center Im told I must speak to Bongani who they cant put me through to he will call me back, when I visit the branch Im told they will follow up as they cant open another case while there is a pending case. PLEASE PAY BACK MY MONEY!!!

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Replies (1)
Standard Bank
Standard Bank's reply06 Nov 2018, 11:14
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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