1 reviews | Active since Jul 2016
Please help! Unauthorised debit has left me with nothing. No warning, no communication
<p>I have a revolving loan with Standard bank which runs off a debit order. I have never had a problem with this. However this month two debits have gone off my account. When I looked back at my statement, i have realised that the previous month debit order did not come off. I had no idea. No one from Standard Bank attempted to call me nor did I receive any smses. If I had I would have come into the bank to rectify immediately. Now Standard Bank runs two debits at once off my account leaving me with NO money for food or school fees with no prior warning. Not even an attempt to contact me. I have answered all calls from Standard Bank over the past month and it was from people offering to sell me insurance, Nothing related to this loan or double debit. </p> <p> </p> <p>PLEASE Standard Bank, reverse the double debit as I cannot live on the amount I have left. I will settle the amount outstanding at the end of next month as I would have ample time to plan and budget.</p> <p> </p> <p>I am beyond upset that this is how MY bank treats me. A customer that has honoured my payments since DAY ONE.</p> <p> </p> <p> </p>
Thank you for your posting
We apologize for any inconvenience and frustration caused.
Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
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Thank you for your posting
We apologize for any inconvenience and frustration caused.
Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 03 April 2017.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 03 April 2017.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
