MG
Matthew G
1 reviews | Active since Aug 2017
30 Sept 2021, 12:46
Please help to settle my account
Good Day,
Please can someone help me? I have been trying to get hold of someone at Standard Bank who can help me with a settlement balance on my personal loan. I paid what I thought was the outstanding balance on the weekend, but now additional interest has accrued and I need to settle that. I spoke to someone yesterday who was going to get this balance for me, but then put me on hold for 20 minutes. Today I spoke to someone who could not hear me and so couldnt assist me. Now I am getting SMSes from Standard Bank saying my account is overdue, but I paid way more than I was supposed to last month as I wanted to settle it. And now it's having a negative impact on my credit rating.
Please assist me urgently
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
01 Oct 2021, 02:25Hello Matthew,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply01 Oct 2021, 02:25
Official
Hello Matthew,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
MG
Matthew G's updateReviewer Update
04 Oct 2021, 10:16I am still waiting for someone to contact me? How difficult can it be to get me a settlement balance and to stop sending me non-sensical SMSes and MMS videos telling me I am in arrears when I have paid the ENTIRE balance of the account in one payment? Why on earth is this taking so long to resolve?
MG
Matthew G's update04 Oct 2021, 10:16
Reviewer Update
I am still waiting for someone to contact me? How difficult can it be to get me a settlement balance and to stop sending me non-sensical SMSes and MMS videos telling me I am in arrears when I have paid the ENTIRE balance of the account in one payment? Why on earth is this taking so long to resolve?
MG
Matthew G's updateReviewer Update
05 Oct 2021, 10:23Another day later, another SMS, and still no response. What on earth is going on, Standard Bank? I have been a loyal customer of yours for more than 10 years. And now I get this ******* service? STOP sending me SMSes and please give me the settlement balance so I can settle this account. Again - there is absolutely no valid reason to tell me I am overdue when I paid the FULL settlement balance PLUS the instalment due. So, stop spamming me please and sort this out.
MG
Matthew G's update05 Oct 2021, 10:23
Reviewer Update
Another day later, another SMS, and still no response. What on earth is going on, Standard Bank? I have been a loyal customer of yours for more than 10 years. And now I get this ******* service? STOP sending me SMSes and please give me the settlement balance so I can settle this account. Again - there is absolutely no valid reason to tell me I am overdue when I paid the FULL settlement balance PLUS the instalment due. So, stop spamming me please and sort this out.
MG
Matthew G's updateReviewer Update
06 Oct 2021, 14:28And still I wait. And still nobody has contacted me. And still I get a non-sensical SMS?
MG
Matthew G's update06 Oct 2021, 14:28
Reviewer Update
And still I wait. And still nobody has contacted me. And still I get a non-sensical SMS?