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LT
Louanne T

1 reviews | Active since May 2016

30 Apr 2019, 10:56

Please help team

Hi guys, please help as I cannot get to speak to the correct department. I have been transferred to all the incorrect departments since now and no-one seems to know how to assist me.

I recently had an approved Credit Life Claim. The claim was for cover on my Personal Loan as well as on my RCP accounts (temporary disability).

Payment has already been made by Credit Life on both accounts affording me cover for the past 4 months premiums as well as the next 2 months premiums (January 2019 until end June 2019). I was and still am MOST impressed with the service as well as the speed in which the claim was processed and therefore this is NOT a complaint. I just don't know who to speak to as I have already been to the branch but it seems no-one is understanding me.

I just need help in getting the monthly debits already taken from my Cheque account for my Personal Loan refunded back to me for January 2019 up and until April 2019. The RCP account was correctly settled.

How do I go about getting the premiums reversed? Please assist.

0
Replies (2)
Standard Bank
Standard Bank's reply30 Apr 2019, 13:17
Official
Dear Louanne Terreblanche 
 Thank you posting your comments.
 
 One of our bankers will make contact with you to attend to this matter.
 
 Kind regards
 
 Complaint Resolution Centre
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Best regards,

LT
Louanne T's update02 May 2019, 09:52
Reviewer Update
Good day, please be advised that the Credit Life Claims Department IS NOT the correct department that needs to contact me in order to assist pls team. Their claim was already processed, paid and finalized on my Personal Loan account and have covered all 6 months installments for this loan from January 2019 up and until end of June 2019. They cannot do anything from their side as they do NOT deal with my monthly installments ALREADY paid by me for the same account for the same period and they do not work with refund issues. I need someone from Standard Bank who deals directly with my active Personal Loan Account to contact me. I need to have my payments/installments which were ALREADY deducted from my Bank Account for my Personal Loan for the same loan period which is now covered by the Credit Life claim refunded back to me. As it stands, my Credit Life Insurance policy has covered 6 months installments yet 4 months installments were and have already been deducted from my Cheque account for the same loan. In other words and to put It easier to explain. There are now DUPLICATE payments made by me and my Credit Life Claim for the account, same period and same installments. I am trying to get my installments already paid by me refunded back to me. If still any uncer*****y, please contact me before referring to the incorrect department as I would really like to finalize this matter today still please team.