AK
Arlene K
1 reviews | Active since Dec 2025
04 Dec 2025, 11:26
Please help
Hi we have a Standard bank mortgage and when we app**** for a second bond 3.5 years ago they said our installment was R 3200+- however my husbands employer was deducting 3300 from his salary and depositing it into the homeloan account too, which made the installment 6500+-, now standard bank says that that is our installment on our bond of 358 000? How can that be in have queried it at the bank but they just say it's correct. I can't understand how it can be as people with bonds of 700 000 pay +- 7000 per month and I pay ove 6000 on a bond of 358 000. Pls help
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Standard Bank's replyOfficial
04 Dec 2025, 11:28Dear Arlene,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Dec 2025, 11:28
Official
Dear Arlene,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
AK
Arlene K's updateReviewer Update
04 Dec 2025, 14:07Thank you and one more complaint, we have a debit order on our account for the bond and they sort debited on the first, now they say we are in default, there was enough money in the account for them to take of the installment, now I have to go to the bank and pay in the R430 that they didn't deduct, it is there fault so why must I now fix there mistakes?
AK
Arlene K's update04 Dec 2025, 14:07
Reviewer Update
Thank you and one more complaint, we have a debit order on our account for the bond and they sort debited on the first, now they say we are in default, there was enough money in the account for them to take of the installment, now I have to go to the bank and pay in the R430 that they didn't deduct, it is there fault so why must I now fix there mistakes?