Please Help!

This is with regards to a complaint I lodged with Standard bank over a month ago regarding my bank card that cannot withdraw any cash in Botswana. I have been using it in Botswana for a while now but I began to notice this issue in November 2015. I was attended to by Kedibone from the call centre who told me the issue would be resolved in 7 working days, I gave her my email for communication as I am in a foreign country. Due to no feedback I contacted Standard bank on the 17/02/2016, Matshidiso assisted me this time and told me that the system was showing that the account had been frozen due to FICA and a lady by the name of Maxine had handled and closed my query. I disagreed due to the fact that the account had always been active, I was able to do the normal transactions like EFT and swipe for payments at retail stores except for withdrawing cash. Stanbic Botswana confirmed that I am one of a number of South African MasterCard customers who have the same problem. I am in a foreign country and find myself in this highly inconveniencing situation with no help or direction from my bank despite numerous attempts to find help.