Please Help

Two months ago I app**** for a three-month repayment relief for my vehicle account at standard bank. I spoke to a standard bank consultant by phone who, after hearing my matter confirmed that I would be assisted accordingly. <br> Shirley Singh attended to my request and confirmed the above and requested I submit some documents which I did. There was no response for a while and I had to prompt to get a feedback. Upon response she advised me to await Anesh Puran's call who would bring a conclusion to the matter. I received an email from Puran claiming he had been trying to call me to no avail. <br> I called his office twice and eventually got a hold of him on the 17/02/2015, Puran confirmed that the information I got about being eligible for a three-month relief was false and that Standard bank can only assist me with a 30% repayment of the instalment for the maximum of three months.<br> I find this to be very disappointing and disheartening because firstly, I was told I was eligible for this with the reasons and information I supp****. Secondly, having to wait and hound VAF for 2 months I get such an inconveniencing response which is so unacceptable. Please help. Prefer communicating by email.