Please give us your money.. Just dont expect it back when you ask.

Why cant you just do what you are asked and confirm will be done? I visited the main branch in Bloem in April to have my fixed deposit paid out. The gentleman who helped me informed me that the amount of R10 000 would be paid into my cheque account on 1 June 2019. I asked him twice if he is sure this will definitely happen. Yes I promise. A fixed deposit that was supposed to pay out on 1 June (yes of 2019) is still NOT paid out!!! I have made special arrangements for debit orders that were to go off on the 1st June and because I had no money in that account I am now facing MUTIPLE non-payment bounceback fees. (even one from Standard Bank????) Now what am I to do... Okay send an E-mail to request this situation be corrected as soon as possible? Yes! I actually get a reply back but what is expected of me... I obviously have to phone YOU Standard Bank!?! I sent you 4xemails since then explaining that 1. the hours I work I am unable to call back. 2. You made the mistake?? 3.Guess what, my emails arent even answered. I guess I am misunderstanding the situation? I am probably supposed to go beg and plead for my own money.... AGAIN. Please explain as I could swear I did everything I needed to? #standardbanksucks #standardbankpoorservice #standardbankbrokenpromises #standardbankitsmymoney