sM
shatadi M

1 reviews | Active since Sept 2012

20 Apr 2022, 11:56

Please get Barbara a work station

Please get Barbara a desk with a chair where people can consult professionally. I had a problem with the app where I couldn't register. I went in store, where I was reluctantly welcomed by a lady called Funeka- she really tried to be professional but failed dismally. The part that irritated me was that she was so full of life with other people. Anyway, she took my details and asked for me have a seat and my name will be called- fine. Waiting time was reasonable. I was called, expecting to go to a desk with a consultatant- I was helped at the reception- wow. My problem was that here I am STANDING, confirming my ID number in front of all the people who came to the bank. Like I really feel like this was very unprofessional. Now I need to create a password for the app/ registration- yooooo the desk is small- here I am manipulating the keyboard so that I'm able to actually type the stuff in. Please really get Barbara a desk please. The only highlight of using this branch was that after the long standing wait, my app is finally working

0
Replies (2)
Standard Bank
Standard Bank's reply21 Apr 2022, 15:15
Official
 Hello Shatadi
  Thank you for bringing your concerns to our attention. 

Your concerns have been escalated to our branch management team. 
  Kind Regards
   Standard Bank Help Centre 
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Standard Bank
Standard Bank's reply21 Apr 2022, 18:52
Official
 Hello Shatadi

Thank you for allowing us the opportunity to look into your matter. 

The branch management have confirmed they have been in contact with you and the matter has been resolved. 

Kind Regards
  Standard Bank Help Centre 
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