Please free me from this phone!

<p>It’s been three years and five visits to my branch and still no luck! I have been trying to change my cellphone number at my branch, and we have only been partially successful. As I keep explaining to the folks behind the counter, I receive all the necessary notifications of transactions on my new number, but my Internet banking login notifications and one-time passwords are still being sent to my old number. So for three years I have had to carry my old cellphone – with the old number – with me wherever I go. Please can you tell me how we can get this finally sorted? Going to my branch is useless. Thank you for your help.</p>