FP
Franco P
1 reviews | Active since Jun 2010
14 Nov 2016, 09:42
Please fix your IVR system
<p>I'm trying to obtain my pin for my new Istore credit card, as stated in the documentation that came with the card , you should call ***for the pin. When calling the number I choose the option for self service banking and then the option to obtain the pin, when selecting the option the call just ends. I don't have time to go to the branch as I work till after the branch is closed. Please fix this problem as this is also the way the get the pin as stated in the documentation that came with the card</p>
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Replies (2)
Standard Bank's replyOfficial
14 Nov 2016, 13:37Good day Franco
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply14 Nov 2016, 13:37
Official
Good day Franco
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
15 Nov 2016, 09:03Good day Franco
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply15 Nov 2016, 09:03
Official
Good day Franco
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***