Please dont use Standard bank

I switched my bank account to FNB. I informed Standard Bank i went to FNB with my new bank account number, its on their system. Standard bank did not put a debit order in I can shoe u my bank statement. |I called ans send a email asking for a letter with bank details and ref number to use be be emailed to me. I dont get a response from STD just send the email and i will make a paymant