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Clive V

1 reviews | Active since Mar 2009

04 Sept 2023, 16:55

Please congratulate Standard Bank, they have 'concocted' a new and brilliant way to ****** us for fees.

Standard Bank has decided that the day ends at 19:00, so if you deposit monies after that, tough it will only reflect the next day. Is that true Standard?, and if so who get the interest over that period? Please correct me if I am wrong, and if I am how do you justify returning a debit on the same day the account was in funds as in your words, "we close our books at 19:00 on a day", so anything that is deposited after that is not accounted for." Thus allowing you to charge asinine fees for " not provided for costs" Or was this simply an 'administrative error?'

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Replies (4)
Standard Bank
Standard Bank's reply04 Sept 2023, 17:20
Official
Good Day Clive 
 
This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply06 Sept 2023, 10:42
Official
Good Day Clive

Thank you for allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
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CV
Clive V's update06 Sept 2023, 13:59
Reviewer Update
Thank you Standard Bank.

The reply to my review was answered virtually immediately and the situation was ameliorated the next day.
Amazing service.
Standard Bank
Standard Bank's reply06 Sept 2023, 14:11
Official
Dear Clive

Thank you for taking the time to rate us positively and give us such excellent feedback. 

We truly appreciate it. Have a lovely day further! 

Kindest regards
Standard Bank Social Media Team 
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