RH
Rivalani H

1 reviews | Active since Jan 2017

09 Jan 2017, 09:54

Please close my VAF account

<p>Dear Standardbank,</p> <p> </p> <p>Can you please close my VAF account, I cannot afford to go through this run around you are giving me. The settlement amount has been paid and it is not my problem that subsequent settlements were requested on then account, surely it cannot be difficult to reconcile. The amount has been paid in full and I cannot afford to pay further interest on this account when the required settlement has been paid. You are suggesting that because subsequent settlement letters were requested then you do not have any idea how much the settlement shoud be.</p> <p> </p> <p>Please just close my account as the required settlement amount has been paid already. I do not have time for this run around you are giving me.</p>

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Replies (2)
Standard Bank
Standard Bank's reply10 Jan 2017, 09:37
Official

Good day Rivalani Hlongwane

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply23 Jan 2017, 08:57
Official

Dear Mr Hlongwane

We refer to the email correspondence wherein feedback was provided to you, however should you have ay further concerns you can contact us.

Thanks,

Complaints Resolution Centre

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