BN
Bianca N
1 reviews | Active since Oct 2013
03 Jul 2024, 16:19
Please change my number
I opened a bank account and obviously used my current details. I received an email with my account number but when I tried to sign in on the app I noticed the otp is going to my cell number that I had 20 years ago!!!! I opened the account with my current details!!!!
I called the call Centre and R50 later I still did not speak to human, I even tried the call me back option but still nothing.
All I want is for Standard Bank to change my number to the number I used to open the account, I don't want to hear about an account I had 20 years ago or I have to go into a branch be that would be very inconvenient. Please change my number so I can sign into the app
Helpful (0)
Replies (1)0
Replies (1)Standard Bank's replyOfficial
03 Jul 2024, 16:30Hi Bianca
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply03 Jul 2024, 16:30
Official
Hi Bianca
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
