MF
Muhammed F

1 reviews | Active since Mar 2013

28 Oct 2018, 19:56

Please assist

I am unable to load new beneficiaries on internet banking. My contact email: msaleh***mail.com My contact no.: **********

I am writing directly to hellopeter not as a complaint but its because this is the only way to get help from Std bank

0
Replies (3)
Standard Bank
Standard Bank's reply28 Oct 2018, 22:43
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Best regards,

Standard Bank
Standard Bank's reply31 Oct 2018, 14:34
Official
Thank you for allowing us the opportunity to look into your matter.
 
An email response has been sent to you today.

We appreciate your support and loyalty.
 
Kind regards
 
Complaint Resolution Centre
 
***
 
***

Best regards,

MF
Muhammed F's update31 Oct 2018, 19:54
Reviewer Update
The problem was on Wesbank side, but thank you to the Standard Bank team for your time and assistance.