Please answer my mail

Honestly, this is frustrating. I sent an email to the Personal lending recoveries on 30 October requesting for a settlement balance so i can pay off my account. I haven't received any response. Who wouldn't want to assist a customer to settle their balance? I had the same query last month and this time I cc'd Clint Petersen after he suggested that i do it to ensure a faster response time. Disappointing service indeed!