LS
Lilly S
1 reviews | Active since Feb 2020
05 Jul 2021, 22:00
Please advise customer best option given the situation
When ask for a payment Holiday and say it granted to find and reduce installment was given with no agreement made. My husband injured his back 8 months ago and was on sick leave we could still manage to pay the bond and his loan that he is temporarily disabled was not informed that he can apply for credit insurance instead other that payment Holiday because he temporarily disabled and gave supporting documents. How can he pay an reduced payment as he do not receiving an income
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Standard Bank's replyOfficial
06 Jul 2021, 03:33Hello Lilly
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply06 Jul 2021, 03:33
Official
Hello Lilly
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***