Please?

All good during COVID lockdown and before. However, right now I am very frustrated. As lockdown lifted, I desperately tried to make right on my vehicle asset finance but I was pushed from pillar to post remotely and then I was advised by them to to present myself in person at a branch which I did do so and but again to no avail. I paid huge amounts of cash to clear the arrears over the past year and now my vehicle is almost paid off, just few Rands left by my calculations but I am unable to verify that because they refuse to send me statements and today I tried to get a settlement quote by telephone bur the process failed. I none the paid close to what was owing, leaving a few Rands still due. I have no idea where I stand with this now. I work long hours servicing a number of demanding clients and I don't have even a small gap to pop out to a branch, it's not okay!