Playing with peoples money

Tried to put a property guarantee over one of my accounts that held our deposit for our property. Last week Thursday I was advised after the incident had occurred that SBSA clear water had opened another account in my name and had transferred the deposit into that account. This was done without my authorization. I have only been given a scanned copy of the details of the account to date. I have requested that the account be linked to my internet banking but have been told it can not be. At this point I have no formal access to the funds in that account and SBSA does not seem to care. I was told last Thursday that the reason this was done was to do the guarantee. I received an email yesterday stating that they were unable to issue the guarantee over the account as my account details do not match the guarantee. I subsequently checked my bank account to find that they have deducted R1325 from my account for the guarantee. I have sent numerous emails to the bank in respect of phone calls that we had and have yet to receive any response including a response as to why my account was debited for something that they advised that they were unable to proceed with.