****ed Off/ Received No Assistance WORST EXPERIENCE EVER

To summarise.... I logged a query with Standard Bank IB department on the 05th December 2017 and was told the matter would be investigated and they will contact me with the outcome. I received a sms on the 15th December 2017 to state that the matter has been resolved and I would be contacted by a consultant. I subsequently went on leave and heard nothing regarding the query.

On the 08th January 2018, more than a month since I logged the query and nobody called me regarding the query. I then called internet banking department and spoke to a consultant. Who was not able to help as he didn't understand my query. Now I am not sure how the system works but surely there should be notes left behind for the consultant looking at a clients profile to understand what the matter is. Also I am NOT impressed that I have yet to hear from anybody at Standard Bank regarding the query.

I sent an email that same day to as I don't see why I have to call and explain the issue every time. Especially if SB sent me a message stating that the issue has been resolved. On the 11th January I posted a message on the Facebook page and was told someone would get back to me....Guess what it is now the 19th January....How many calls have I received regarding query ..... BIG FAT 0!!!!!!

But I received a call to find out if there was a specific reason as to why I have yet to use my credit card!

Can somebody from this damn bank look into my query and get back to me.

The rating is only 1 star because you can't post with 0 stars.