****ed client- not recieving service

I Have been Dealing with standard bank homeowners insurance on the same claim for the past 3 weeks <br> At the beginning it was a blame game between the plumbers and the company that had installed the geyser.<br> <br> there was water leaking from my ceiling and water gushing out from the outlet pipe it was then concluded that the pressure valve has to be replaced as it was installed wrong - this the plumbers picked up (the plumbers were waiting for instructions to see if they should replace as they were on site and standard bank instructed them not to) this was after numerous calls to the claims department. THIS PROBLEM IS STILL NOT SORTED OUT <br> <br> Standard bank initially called to say that the plumbers will fix and all is approved with no excess, then the next day they called and said they not covering<br> <br> my kitchen cupboards is rotting and my water bill accumulated to R24 000 over this period! my water has been recently cut (bear in mind i have a 4 month old baby) and no one is contacting to find out if this problem is fixed <br> i called yesterday 09-11-2015 again but was put on hold for over 20 mins <br> <br> I will be taking my insurance to another company - where I know what service I am paying for